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Prepaid connection and wait time

New Poster

Prepaid connection and wait time

I am currently on the phone on hold with customer service for 35 mins and 34 seconds.

I’ve been attempting to get the authentication error resolved for my prepaid WiFi. I cannot use my WiFi. It’s been like this for 2 weeks. Every time i call i spend at least and hour on hold.
Official Employee

Re: Prepaid connection and wait time

Hi Bloomfield1, if you still needing assistance please reach out to our Wifi On Demand team and they can assist you with your Prepaid wifi issue.

 

Thank you