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Prepaid card offer is a scam?

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Prepaid card offer is a scam?

I’ve been with Xfinity Comcast for several years now. I transferred my internet/cable service in March 2018. I was told with my new 1 year contract I would receive a $200 prepaid gift card. I gave them several months and still have not received it. Up until this point whenever I talk to a Xfinity customer service representative they tell me I should receive it any day now. However, a recent representative told me I need to follow this up with a Xfinity rewards center representative. One of the representatives conference called the rewards center and we waited for 2 hours. They will not answer my calls. I tried sending a message online as well and have not heard back. The general Xfinity representatives state there is nothing they can do and they do not know why the rewards center is not answering the phone. How do I get my prepaid gift card I was offered when starting my service? I am a bit concerned because I’ve researched others who had the similar concern and it looks like they’ve also experienced nightmares with this. Is this really a scam?

Expert

Re: Prepaid card offer is a scam?


@ddenzel wrote:

I’ve been with Xfinity Comcast for several years now. I transferred my internet/cable service in March 2018. I was told with my new 1 year contract I would receive a $200 prepaid gift card. I gave them several months and still have not received it. Up until this point whenever I talk to a Xfinity customer service representative they tell me I should receive it any day now. However, a recent representative told me I need to follow this up with a Xfinity rewards center representative. One of the representatives conference called the rewards center and we waited for 2 hours. They will not answer my calls. I tried sending a message online as well and have not heard back. The general Xfinity representatives state there is nothing they can do and they do not know why the rewards center is not answering the phone. How do I get my prepaid gift card I was offered when starting my service? I am a bit concerned because I’ve researched others who had the similar concern and it looks like they’ve also experienced nightmares with this. Is this really a scam?


In order to qualify for a Visa Rewards Card the following conditions must be met:
 
  • You must be a new customer
  • You must sign up for a qualifying bundle with no modifications
  • You must make full payment on time for 90 days (no late pays)
 
Please note that this card comes with an expiration date
 
You can check on the status of your card here after the above conditions are met.


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Official Employee

Re: Prepaid card offer is a scam?

 

Hello ddenzel, the information that (Again) shared is correct and the link can assist you with finding out the status of your card. If you need additional assistance I am more than happy to look into this for you. Please send me a private message by clicking on my name and provide your full name and account number. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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