Community Forum

Power Outage in Texas

New Poster

Power Outage in Texas

I would like to request a refund for the two days I was without power and unable to use my internet to work from home. Thanks!

Official Employee

Re: Power Outage in Texas

Hello, @geremiasr7, I hope everything is all right there in Texas and everybody is safe. We can credit your account for the two days. No problem 🙂 Just send us a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!