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Potential tree damage to cable

New Poster

Potential tree damage to cable

There is a tree leaning against the overhead cable line and it's in danger of falling and breaking the line.
Expert

Re: Potential tree damage to cable

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Expert

Re: Potential tree damage to cable


@garhodes73 wrote:
There is a tree leaning against the overhead cable line and it's in danger of falling and breaking the line.

Call a tree removal service.  Comcast will only repair the line; they don't remove trees or limbs.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Potential tree damage to cable

@garhodes73

 

I can reach out to the local techs about the line if it needs to be repaired, but @Again is correct. Our techs will not remove the tree(s) or limbs. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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