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Possible to Downgrade to Internet Only Online?

Frequent Visitor

Possible to Downgrade to Internet Only Online?

It is at all possible to downgrade service to internet only online? I don't do well with phones and attempting to manage my plan through here and the app just tells me to call.

Expert

Re: Possible to Downgrade to Internet Only Online?

Hi @bunnyfitz2

Yep, it's possible. An employee will ask you to send them your information privately and they will then give you options. No pressure. 

 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Frequent Visitor

Re: Possible to Downgrade to Internet Only Online?

Thank you!

Official Employee

Re: Possible to Downgrade to Internet Only Online?

I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!