It is at all possible to downgrade service to internet only online? I don't do well with phones and attempting to manage my plan through here and the app just tells me to call.
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Yep, it's possible. An employee will ask you to send them your information privately and they will then give you options. No pressure.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.