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Porting Vonage number to Xfinity Triple Play

cdcopeland
New Poster

Porting Vonage number to Xfinity Triple Play

All;

 

I found a few topics on this, but no easy answers. Can someone help me with either porting my phone number to Vonage, or to a specialist who can help?

 

When I called online, they suggested I need to 'release' the number from Vonage, and then see if we can get it into Xfinity. Based on past experience in porting email addresses, the minute you 'release' it, it opens the number for someone else to take it.

 

Any advice would be appreciated!

 

-David

CCAndrew
Diamond Problem Solver

Re: Porting Vonage number to Xfinity Triple Play

If you want to try to port, you need to add phone service to your account, then the port is set up by Comcast, not you. Bondage is tricky as they don’t usually end up with the same rate center you need for 911

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cdcopeland
New Poster

Re: Porting Vonage number to Xfinity Triple Play

Thanks Andrew.

 

I have TriplePlay - never activated it, I guess. Is that my first step?

 

Customer/Tech Support @ Xfinity never told me if it was active or not.

 

Thanks;

 

-David

CCAndrew
Diamond Problem Solver

Re: Porting Vonage number to Xfinity Triple Play

You probably have a native (new)number with your triple play, if you plug a phone into tel 1 of your gateway you May get a dial tone.

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cdcopeland
New Poster

Re: Porting Vonage number to Xfinity Triple Play

Thanks.

 

I do have a number, and can access it online, but don't want that number - I'd like to port the number all of my contacts have grown accustomed to.

 

I guess bottom line is, can a Vonage number be ported? What do I need to tell the Xfinity support agent *specifically* to do? What steps do I need to do ahead of time?

 

If I can't do it, I'm okay with that and will move on, but hoping that I can. The first Xfinity agent kept getting errors during porting - it was the number I was calling her on. 

 

Thanks;

 

-David

ComcastMichael
Official Employee

Re: Porting Vonage number to Xfinity Triple Play

Greetings, @cdcopeland! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand wanting to take your old number with you. Everyone has it and you don't want to spend the time giving out the new number. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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cdcopeland
New Poster

Re: Porting Vonage number to Xfinity Triple Play

Hi @ComcastMichael;

 

I'm not readily finding the ability to PM you. I click on your name, and it takes me to a summary screen about you, showing all of your posts. I don't see a link to PM on the screen anywhere. 

 

My apologies for not being able to find the link.

 

Thanks;

 

-David