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Poor signal quality

Frequent Visitor

Poor signal quality

How do we skip the "I'm resetting your box" minimum wage people and get to someone who can actualy help?

Several calls, multiple USELESS resets and one tech visit later and our problem remains.

Tired of starting at the bottom of the service tier only to end up with an unresolved problem in the end.

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Expert

Re: Poor signal quality

Hi @panhandler62

Thank you for visiting the forums! Sorry to hear about your issues.

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Poor signal quality

panhandler62, thanks for reaching out here. 

 

I can help with the issues you're running into with the box. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!