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Poor phone support setup.

Contributor

Poor phone support setup.

Not a question; just a comment.

I wish Comcast had a way to call up and easily talk to a real person who speaks understandable English.

I got a phone message that Comcast had detected a problen with my internet speed, and gave me a number to call back.  I called twice and both times got someone who sounded like in India whose English I could not understand.  I gave up there and called 1-800-comcast, but had to jump through hoops to talk to a real person to explain my situation.

Official Employee

Re: Poor phone support setup.

Hello JohnnyRow, thank you for posting and we apologize for the inconvenience and frustrations. Were you able to get your issue handled? 

Contributor

Re: Poor phone support setup.

Yes, eventually I got it resolved, but it was so simple, tightening the coax connection to modem, I could have been asked to do that via email rather than having to go through so much phone roblems.

Official Employee

Re: Poor phone support setup.

I completely understand and agree. Please, if you need any further help going forward please reach out to us, we are always here to assist. Thank you.