Community Forum

Poor customer service.

Defhvac
New Poster

Poor customer service.

I am very unhappy that since we started with Xfinity our internet has been slow and spotty. We have had 2 tech come out with both of them saying it is at the pole. That means that it is a Xfinity issue and it needs to be resolved soon. Please have someone from Maintenance come out and resolve our issue soon please. I am extremely frustrated with the level one chats and phone calls that go no where. Please help this new and frustrated Xfinity customer. 
ComcastAmir
Official Employee

Re: Poor customer service.

Hello and thank you for reaching out to us here with this concern, I apologize for the poor experience that you've had with your internet service thus far. Please allow me the opportunity to make this right for you, to get started could you send me a private message with your full name and street address by clicking my name (ComcastAmir) and then clicking "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!