Hi, Shannoncramirez. Thank you for posting. We are so very sorry to hear about the multiple experiences you went through. That type of behavior/treatment is absolutely not something we condone. We would like to look into this matter for you. Please send us a private message with your name, so we can address this further.
To send a private message, please click my name "Comcast Support" then select "Send a Message" on the right side.
Thank you. We look forward to hearing back from you.