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Poor customer relations

Primojack32
New Poster
‎02-03-2021 11:11 AM

Poor customer relations

Made a claim with deductable 100 needed when i tried to a pay they said their was no claim ever made want me to now pay remainder of owed i even have a copy with all info even a case # and all the info they sent me still no nobody cares to even want to see it. Really ...Wow ???
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ComcastMorgan
Official Employee
‎02-03-2021 02:43 PM

Re: Poor customer relations

Good afternoon, Primojack32. Welcome to the community and thank you for posting! We definitely want to help you out with your concern here, may we ask which service this is happening with? Do you have Xfinity Mobile? Let us know! We'll be on standby.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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