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Poor Customer Service from Comcast...

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Poor Customer Service from Comcast...

I was supposed to speak with an agent today regarding a free month of Netflix I have been charged.

The phone conversation was to transpire at 4PM (Pacific Time)...Comcast called...At 4:01 PM, I received an automated message to press 1 to speak with the representative... I did...and the automated recording then informed me that the office was closed...this is awful customer service...should mention that Comcast contacted me via e-mail to arrange the conversation which never took place...still no answers as to whether they are willing to reslove this issue...Next step?

Official Employee

Re: Poor Customer Service from Comcast...

Hello @tgKenK, thanks for reaching out to our Forums! I'm sorry to hear that we did not get back in touch with you regarding this Netflix credit. I would be more than happy to further look into this and finish assisting you. In order to do so, can you please send me a Private Message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Poor Customer Service from Comcast...

@tgKenK, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please send me a private message if you would still like me to further look into this and finish assisting you. Please create a new Public post if you need assistance with any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!