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Pod is used and won't Work

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Pod is used and won't Work

This Won't Work; Pod on Another Account

They ended up calling Xfinity and they said account was closed and was not on account now. I tried it again and still won't connect.  I call Xfinity and they said i can not have (used Pods) i had to buy new?  Thats bull, i hope you can help me.

 

Robert S Barrett