Community Forum

Pod failure

New Poster

Pod failure

At least 1 of the 6 pods I bought has now failed.  The xfinity app says it is working, but even within 10feet of the pod, we are told that we do not have internet access.  I have reset the gateway, but there is no improvment.  I moved another pod to the same location, and conn ctivity is better.  How do I get a replacement pod.

Expert

Re: Pod failure

*How to Obtain Service*
In the event of an Operational Failure of the Covered Equipment, call Comcast at 1-800-xfinity. All claims must be reported within thirty (30) days of the Operational Failure. At Comcast’s discretion, service will be provided either: (i) by repairing or replacing the Covered Equipment at an Xfinity Retail Store, or (ii) by shipping replacement equipment to your service address for self-installation. The foregoing service will be provided pursuant to this limited warranty at no additional cost.

-https://www.xfinity.com/support/articles/xfi-pod-warranty


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.