No response?? Did I post this in the right forum??
This isn't real time help. Your post has gone into a queue and will be answered in the order in which it was received.
FWIW, this is primarily a customer-to-customer help and support forum. While we do have Official Employees that read and respond to certain posts here they do not "jump" on every post that is made.
I appreciate your reply but I certainly didn't expect anyone to "jump" on my thread. I came here seeking help and advice from anyone that could provide it whether it be Comcast customers or Customer Service Reps. Almost 4 hours after posting there had been almost 20 views and no response by anyone so I only "asked" if maybe I had posted this question in the right place or not. Since I never received any advice on what to do I just had to explain to the technician what happened when he arrived this morning. It still worked out but I was concerned that I would need a lineman rather than a regular technician not being fully aware of what a tech is able to do in a situation such as this and I didn't want to waste the time of a technician if a lineman would have been required instead. In the future when time is of the essence for advice or help with a question, I will just call them or do a chat.
Thanks for posting to the Forums again. We apologize for the delay. In a situation like this, you are correct, the best thing to do would be to give us a call and let us know your line was accidentally cut so we can get a technician out who can repair this. I've read and replied to your private message. Please let me know if you have any other questions.
Thanks for letting me know this was taken care of by the tech. Let us know if you need anything in the future! Take care!