We appreciate you for bringing this to our attention here on the Xfinity Forum. I'd like to apologize for the delay. Depending on the weather and if the grounds were frozen during that time, that may have been why it hasn't been buried just yet. I can reach out to your local line techs and submit a request to get this taken care of. Can you please send me a private message with your first and last name, and the numbers associated with your address? To send a private message, click on "ComcastChe" and then click send a message.