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Please bury my line

New Poster

Please bury my line

I have had the orange cable in my yard since March. It is now mid June and no one has been out to bury it. Please help!
Frequent Visitor

Re: Please bury my line

@Jvp0607 In order to get a buried line. You will need to call or chat in and have them fill out what a employee told me was an ERone ticket. That will get a tech as soon as possible out there to bury the line. -RespectedWisdom

Expert

Re: Please bury my line

@Jvp0607

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Please bury my line

Hello Jvp0607. Thank you for joining the Xfinity Forums and for creating your first post!

 

I can help get a ticket submitted to alert our local tech ops team to the drop line that needs the be buried. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!