@Jvp0607 In order to get a buried line. You will need to call or chat in and have them fill out what a employee told me was an ERone ticket. That will get a tech as soon as possible out there to bury the line. -RespectedWisdom
Hello Jvp0607. Thank you for joining the Xfinity Forums and for creating your first post!
I can help get a ticket submitted to alert our local tech ops team to the drop line that needs the be buried. Please send me a private message and include your full name, service address, and account number so I can assist you.