Hello @Caseh, thanks for reaching out to our Forums! We definitely want to get this line taken care of and buried as soon as possible. I would be more than happy to assist you with getting someone out to do so. Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message.
@Caseh, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with this drop bury. Please create a new Public post if you need assistance with any future issues or concerns. We're here to help! Thanks and we appreciate you being the best part of Comcast.