Welcome to the Xfinity Forums. We appreciate your patience while trying got get your drop buried. Keep in mind, due to the evolving situation of our country, our hours have been modified, and some appointments have been pushed back based on the availability of the techs in your area. Either way, I'd be happy to submit a request to your local techs to have this taken care of.
Please send me a private message with your first and last name (and the name of the account holder), and the house number associated with your service address.
To send me a private message, click on "ComcastChe" and then click send a message.