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Plant extension seems to be stalled

Regular Visitor

Plant extension seems to be stalled

Back in January I paid for a plant extension to get Comcast up and running at our new (to us) house. After some back and forth the cable was run on the poles and then a big run was burried in the ground but I am still waiting for them to connect everything up. For the past few weeks I've tried calling the contact and he hasnt returned my called, worried that he moved on and now I don't have any good contact.

 

Wondering if someone can help look into my case (I have a reference job number)? Everytime I have tried calling the 1800COMCAST I think i've made things worse so don't want to do that again.

 

Thanks!

Official Employee

Re: Plant extension seems to be stalled

 

Stattico, I'll look into your plant extension. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.