We've been trying to get information regarding a plant extension at the location of our new build for a few months. when we've contacted Comcast, tickets have been created to research the process for extending the plant. We've only ever received an automated phone call response indicating that our ticket is closed and there are no options to obtain service. Is there a Comcast number that we can call to get help, or a site survey to figure out how to get this completed?
Solved! Go to Solution.
Greetings, @habsfan21! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with trying to see about getting service to the new build. I would like to have a look into this for you. Can you please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.