I am told that our home is too far from the street and we need a plant extension. I agreed to whatever it will cost but then I haven't heard back from Comcast. I call every other day or so and wait on hold for 1-2 hours and each time the person tells me my request has been escalated. It's been over a month with no reply from Comcast. Does anybody know what I should do at this point? I'm losing hope of ever having internet, wireless or tv at this point. Thank you.