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Plant Extension

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Plant Extension

I am told that our home is too far from the street and we need a plant extension.  I agreed to whatever it will cost but then I haven't heard back from Comcast.  I call every other day or so and wait on hold for 1-2 hours and each time the person tells me my request has been escalated.  It's been over a month with no reply from Comcast.  Does anybody know what I should do at this point?  I'm losing hope of ever having internet, wireless or tv at this point.  Thank you.