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Plant Extension

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Plant Extension

I cannot seem to get anyone to call me regarding a plant extension to my house.  I have had 2 different techs come out and tell me I needed a plant extension.  So I said OK on both occasions and asked them to have someone call me regarding the process.  Every time someone calls me it is to "Set up" new service but nobody seems to know anything about a plant extension.  I am stuck in "runaround" purgatory!  Please help!