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Placed an online order and never received confirmation email

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Placed an online order and never received confirmation email

Hello, I placed my order for and Internet / TV package yesterday. The technician was suppose to arrive today (actually right now). After inputting my credit card information I was sent to a page that said Thanks for your purchase. Then I was taken to a page that asked me to set up my account.  I received an email asking me to verify my email address. In addition I got a registration complete email. I did not receive an email stating that my purchase went through. Now I'm trying to access my account and the system wont let me. This is so frustrating.

Expert

Re: Placed an online order and never received confirmation email

Hi @mngraham

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Placed an online order and never received confirmation email

 

Hello mngraham, I can look into this for you to see what are the next steps in setting up your account. Please send me a private message with your full name, street address, and phone number by clicking on my name (ComcastAmir) and then "private message me".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!