In the past, I have dealt with the Chicagoland Corporate Escalations/Comcast Executive Customer Relations Department multiple times and with multiple agents (I have been a Comcast Customer for a rather long time).
I had been given the department telephone number and the individual extensions to dial to reach the various agents.
I tried reach the agents today, but after dialing the telephone number I had for the department, I receive a report that the phone number I dialed is no longer in service and was not able to enter the extension.
I would request the current telephone number(s) of the Chicagoland Corporate Escalations/Comcast Executive Customer Relations Department.
Also, I have tried using the Private Message system, but it seems that it is not working for creation of a private message.
EDIT: The private message system now appears to be working.
I don't have a phone number that I can provide for this department, however, I'd be more than happy to help address any issues or concerns you may be having. Also, please refrain from reaching out to official employees directly through private message, as that is a violation of our Forums Policy and Guidelines. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.