Community Forum

Permanently Delete Xfinity Account

Highlighted
New Poster

Permanently Delete Xfinity Account

How do I permanently delete my xfinity accound? I still have a login for an address I havent lived for 5 years and I will never use xfinity in the future. I do not want any of my personal details or email address associated with xfinity but it seems there is no way to delete the account or even request that it be deleted. Can anyone help?

Highlighted
Expert

Re: Permanently Delete Xfinity Account


@rp274 wrote:

How do I permanently delete my xfinity accound? I still have a login for an address I havent lived for 5 years and I will never use xfinity in the future. I do not want any of my personal details or email address associated with xfinity but it seems there is no way to delete the account or even request that it be deleted. Can anyone help?


If you no longer have any Comcast services, just don't log in to your email account and it will eventually drop off.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Permanently Delete Xfinity Account

I have the same issue. Old account from 8 years ago, I logged into it and it was full of extortion emails  and phishing attempts. This account is a security risk and I would like it deleted. 

 

I've gone 6 months without logging in before and it remains active. 

 

How can I shut down this email account??

Highlighted
Diamond Problem Solver

Re: Permanently Delete Xfinity Account

Wait nine more months. The accounts are no longer active after 9 months, you reset the clock when you logged in after 6 months

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Permanently Delete Xfinity Account

I'm sure you are correct but I wish there was a way to delete an account that doesn't take 9 months.  Comcast really needs a better process to remove unwanted accounts. 

Highlighted
New Poster

Re: Permanently Delete Xfinity Account

Asking the same question. Firefox notified me today that my account was breached in 2015. I haven't logged in since 2014, so apparently accounts do not just "drop off."

I would like to permanently delete my comcast account and remove any data you have associated with me.

@ComcastJessie was pinged on different account related threads, maybe this one?