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Performance Pro service 15$. Do not recall requesting for it

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Performance Pro service 15$. Do not recall requesting for it

Hello,
 

I just noticed I had a $15 a month speed increase fee (Performance Pro) but I did not request for the same. Please can you remove this additional service and give me the credit back for this month.

 

My Current plan is supposed to be Performace Plus Internet that costs a base price of 39.99$

 

Thanks,

Jiale

Official Employee

Re: Performance Pro service 15$. Do not recall requesting for it

Hi Jiale, I can help with the upgrade on your account. Please send me a private message with your full name to begin.

 

Thank you


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Official Employee

Re: Performance Pro service 15$. Do not recall requesting for it

Hi Jiale, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!