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Payment send but you state account delinquent

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Payment send but you state account delinquent

A payment was sent by my back (Trumark Financial) on March 16th in the amount of $75.59.  You are stating that my bill is deliquent for March and did not credit my account for this payment.  I do have a copy of the transaction from my bank.  Please tell me how I can get this fixed since I am unable to contact anyone from Xfinity.  All problems can not be solved via electronics!  We should be able to call someone especially when it comes to billing!