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Payment Page - 'Message'

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Payment Page - 'Message'

I pay my monthly amount 'in full', every month. So , . . . . . . Why do I need to see 'Messages' on the payment page such as this - 

Note: The payment amount shown above includes amounts owed on your account. Any change you make to the Payment Amount does not waive your obligation to pay the above listed amounts.

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Official Employee

Re: Payment Page - 'Message'

Hi, donaldwalton931 - The web page designed identically for all Comcast customers. The message you received doesn't say that you have any past due balance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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