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I've asked an employee to assist you. You should expect a reply in this thread.
Hi, sbrinkley34. Thanks for posting! Welcome. So sorry for the delayed response. I can help you out with the promise to pay payment arrangement situation. Please send me a private message with your name so I can take a look at your account.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hello again, sbrinkley34. I ended up not hearing back from you. If you end up needing further support with it though, please feel free to send me that private message. Thank you!