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Password changes without my consent

New Poster

Password changes without my consent

My Xfinity account password keeps getting changed without my consent ot knowledge.

Expert

Re: Password changes without my consent

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Password changes without my consent

Hello JSARCONA1. Do you share your username with anyone else in the household? Do you share a computer or have used this username on a public use computer that may have stored your username?

 

We recommend you manually change your password and also change all the security questions. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!