Community Forum

Package Ending - Can't understand anyone on the phone

New Poster

Package Ending - Can't understand anyone on the phone

Hello,

My current package is expiring soon and when I call in I continously have issues understanding the people on the phone. I tried to use to the website but get an error that directs me to call the people who I can hardly understand. Not the best functionality and this is a very high effort experience on my part, not something I usually look for in a service provider.

 

Assistance with resolving my pacakage issues would be appreciated.

Expert

Re: Package Ending - Can't understand anyone on the phone

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Package Ending - Can't understand anyone on the phone

Hi, Itzjbk - I would be happy to assist you with finding a new promotion for your account. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!