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PRivate messaging option

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New Poster

PRivate messaging option

HI I posted xeveral months ago about my expired promo card.  Never used and did not realize there was an exp date.  I did not receive a response.  trying to private message someone and it is not allowing me to do so.  Any suggestions?? THANKS!

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Expert

Re: PRivate messaging option


@desplin wrote:

HI I posted xeveral months ago about my expired promo card.  Never used and did not realize there was an exp date.  I did not receive a response.  trying to private message someone and it is not allowing me to do so.  Any suggestions?? THANKS!


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our Private Message Policy here.
 
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: PRivate messaging option

Hello @desplin, thanks for reaching out to our Forums! I offer my deepest apologies for not getting back to you sooner. I would be more than happy to assist you with getting your expired gift card reissued, once it has been confirmed that it has expired. To get started, can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!