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While installing a cable underground (back inOctober of 2017), Comcast technician broke the main water line to my house.  I had no running water in my house for hours. Since then, I have been on the phone for at least 12 hours, still waiting for getting reimbursed for my plumber bill of $477. I have been promised on numerous occasions that this matter will be taken care of very soon, that I will be getting a substantial credit on my account for all the aggravation. This has been going on for 3 months now, and I have gotten nowhere. I have emailed Tom Karinshak, VP of Customer Service, got some responses that yes, it will be taken care of - however, zero results so far. Does anyone have any suggestions how to proceed on this unbelievable situation.

Official Employee



Hello dorothytreasure, I can look into your account and give you an update on the progress we are making regarding your reimbursement. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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