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Owner of account passed away, how do I disconnect services?

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Owner of account passed away, how do I disconnect services?

My father passed away 2 weeks ago, and I need to inform xfinity to disconnect his services. Where should I call or what information would you need to proceed?

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Official Employee

Re: Owner of account passed away, how do I disconnect services?

@maracaibo59 

 

So sorry to hear this news. Our condolences. 

 

The link below should assist: 

https://www.xfinity.com/support/account-management/bereavement

 

On this page, you may choose to close the account permanently or transfer ownership of the account of the deceased to yourself. 


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