I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello Rydes. We apologize you experiencing trouble with your service. I can assist with reviewing your billing rates and assist in troubleshooting your services if you are not getting the channels and internet speed you are supposed to be getting. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.