Community Forum

Overpaying for intermittent service

Frequent Visitor

Overpaying for intermittent service

My service has been intermittent since I first signed up with comcast. It causes my internet to drop randomly throughout the day and sometimes even causes my modem to restart. I have had these issues for the past two years. I have had techs come out and suggest that it was the drop down cable that was to blame and they would run new cable but it never fixed the problem. I finally said enough is enough, after replacing my modem and seeing no changes, and had comcast send out a tier 3 tech to no avail. I had them reescalate the issue again and they are coming tomorrow. What frustatrates me even more is that I became aware through my community facebook page that someone else is recieving 250 mbps down 10 mbps up for the same price I pay! I only recieve 60 mbps down. I checked ATT and they offer the same speed I am recieiving but for 30$ instead of 60$. I am truly considering switching over after my contract expires..

Frequent Visitor

Re: Overpaying for intermittent service

I am aware of the offers of the competitors in my area. ATT offers 60mbps down for 30$ a month. Comcast also offers new customers 150 mbps down 10 up for 45$ per month and 60 mbps down 10 mbps up for 35$ so I do not find it unreasonable to ask for a reduction in price and an increase in speed. I also do not find it unreasonable to ask to be credited for a fair amount of the months that my service has been intermittent. I read on one post on here that Comcast credits 20$ for every month of intermittent service. 

Frequent Visitor

Re: Overpaying for intermittent service

<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 669000000 Hz Locked
Connectivity State Ok Operational
Boot State Ok Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 489000000 Hz 2.2 dBmV 38.9 dB 112397 70041
2 Locked QAM 256 2 495000000 Hz 2.2 dBmV 38.9 dB 110983 57582
3 Locked QAM 256 3 501000000 Hz 2.4 dBmV 38.6 dB 119309 62190
4 Locked QAM 256 4 507000000 Hz 2.5 dBmV 38.6 dB 118000 51664
5 Locked QAM 256 5 513000000 Hz 2.4 dBmV 38.9 dB 120709 41275
6 Locked QAM 256 6 519000000 Hz 2.5 dBmV 38.9 dB 128322 42238
7 Locked QAM 256 7 525000000 Hz 2.2 dBmV 38.6 dB 109836 38990
8 Locked QAM 256 8 531000000 Hz 2.2 dBmV 38.9 dB 105185 34729
9 Locked QAM 256 9 537000000 Hz 2.4 dBmV 38.9 dB 94843 39411
10 Locked QAM 256 10 543000000 Hz 2.2 dBmV 38.9 dB 96840 38126
11 Locked QAM 256 11 549000000 Hz 2.2 dBmV 38.9 dB 96375 35589
12 Locked QAM 256 12 555000000 Hz 2.5 dBmV 38.9 dB 97285 35180
13 Locked QAM 256 13 561000000 Hz 2.5 dBmV 38.9 dB 103684 32529
14 Locked QAM 256 14 567000000 Hz 2.5 dBmV 38.6 dB 101212 30655
15 Locked QAM 256 15 573000000 Hz 2.2 dBmV 38.9 dB 103383 31273
16 Locked QAM 256 16 579000000 Hz 2.0 dBmV 38.9 dB 104299 29705
17 Locked QAM 256 17 585000000 Hz 1.7 dBmV 38.9 dB 107468 36022
18 Locked QAM 256 18 591000000 Hz 1.5 dBmV 38.6 dB 105447 36101
19 Locked QAM 256 19 597000000 Hz 1.2 dBmV 38.9 dB 104942 37692
20 Locked QAM 256 20 603000000 Hz 1.2 dBmV 38.9 dB 95563 33423
21 Locked QAM 256 21 609000000 Hz 1.2 dBmV 38.6 dB 99713 31435
22 Locked QAM 256 22 615000000 Hz 1.2 dBmV 38.9 dB 92955 30072
23 Locked QAM 256 23 621000000 Hz 1.2 dBmV 38.6 dB 95561 29366
24 Locked QAM 256 24 627000000 Hz 1.5 dBmV 39.2 dB 84775 11538
25 Locked QAM 256 25 633000000 Hz 1.5 dBmV 38.6 dB 83559 10523
26 Locked QAM 256 26 639000000 Hz 1.7 dBmV 38.6 dB 78334 9942
27 Locked QAM 256 27 645000000 Hz 1.7 dBmV 38.9 dB 67351 8339
28 Locked QAM 256 28 651000000 Hz 1.9 dBmV 38.9 dB 69837 11943
29 Locked QAM 256 29 657000000 Hz 1.5 dBmV 38.6 dB 76072 9442
30 Locked QAM 256 30 663000000 Hz 1.9 dBmV 38.6 dB 60407 9732
31 Locked QAM 256 31 669000000 Hz 1.7 dBmV 38.6 dB 45451 14405
32 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 16500000 Hz 43.8 dBmV
2 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 42.3 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29600000 Hz 41.8 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 36100000 Hz 41.0 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Frequent Visitor

Re: Overpaying for intermittent service

Time Priority Description
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 03 2018 18:33:41 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 04 2018 14:00:50 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 14:01:34 Critical (3) Ranging Request Retries exhausted
May 04 2018 14:01:34 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 04 2018 14:01:35 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 14:02:00 Critical (3) Ranging Request Retries exhausted
May 04 2018 14:02:00 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 04 2018 14:02:01 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 14:10:16 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
May 04 2018 14:10:47 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 14:11:21 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 04 2018 18:25:27 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 18:26:10 Critical (3) Ranging Request Retries exhausted
May 04 2018 18:26:10 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 04 2018 18:26:12 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 18:26:47 Critical (3) Ranging Request Retries exhausted
May 04 2018 18:26:47 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 04 2018 18:26:47 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 18:31:55 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 04 2018 19:01:53 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 19:02:37 Critical (3) Ranging Request Retries exhausted
May 04 2018 19:02:37 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 04 2018 19:02:37 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 19:03:05 Critical (3) Ranging Request Retries exhausted
May 04 2018 19:03:05 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 04 2018 19:03:06 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 19:07:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
May 04 2018 19:07:46 Critical (3) No Ranging Response received - T3 time-out
May 04 2018 19:07:58 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 05 2018 09:08:20 Critical (3) No Ranging Response received - T3 time-out
May 05 2018 09:09:04 Critical (3) Ranging Request Retries exhausted
May 05 2018 09:09:04 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 05 2018 09:09:04 Critical (3) No Ranging Response received - T3 time-out
May 05 2018 09:09:16 Critical (3) Ranging Request Retries exhausted
May 05 2018 09:09:16 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
May 05 2018 09:09:16 Critical (3) No Ranging Response received - T3 time-out
May 05 2018 09:13:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
May 05 2018 09:14:00 Critical (3) No Ranging Response received - T3 time-out
May 05 2018 09:14:39 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 05 2018 18:27:50 Error (4) Service Change Response rejected - Invalid transaction ID
 
 The modem log since the last time it rebooted and I wiped the logs to have a clean log.