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Over used internet

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Over used internet

I received a calling saying I'm over my date usage and a extra $200 dollars will be added to my bill please pay now. I hung up and gave no info.
The number started 800266
Expert

Re: Over used internet


@Jrogers1994 wrote:
I received a calling saying I'm over my date usage and a extra $200 dollars will be added to my bill please pay now. I hung up and gave no info.
The number started 800266

If the number was 800-266-2278 that is the main Comcast phone number and they were calling to let you know that you had exceeded the data limit for the third time [the first two times we "gifts"].  For you to owe an extra $200 you must have really exceeded the 1TB limit.  Your bill will reflect that $200.


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Gold Problem Solver

Re: Over used internet


@Jrogers1994 wrote: I received a calling saying I'm over my date usage and a extra $200 dollars will be added to my bill please pay now. ...

If you are in an area with a data cap ( see https://www.xfinity.com/support/articles/data-usage-plan ) they will charge extra for usage that exceeds 1024 GB if you haven't signed up for Unlimited service, but I've never heard of the "pay now by phone" angle. I think you are right to be cautious.

Official Employee

Re: Over used internet

Greetings, Jrogers1994! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I certainly understand not wanting to give information to a random call. I get those a lot myself lately, but not anything from Comcast. If you would like me to have a look into the account and take a look at the notifications I can certainly do that. Feel free to send me a PM with your first and last name so I may further assist you. 

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Over used internet

Hello, Jrogers1994. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.


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