When Comcast initially installed our service it was a super hot day. The installer said the wire should go through our attic but it was too hot. Said he would come back later because if his supervisor knew he left the wire laying loose on top of the (flat) roof, he would be fired. Fast forward 8-10 years, we are getting a new roof and would like the wire to be in the attic. Have called Comcast and promised a return call, nothing. What's the best way to get ahold of someone at Comcast who can get this accomplished?
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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello GTO65conv, thanks for reaching out and I can assist you with this rewire concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
GTO65conv, I'm happy we were able to finally get this outside wiring corrected for you! Please be sure to reach out for any future issues or concerns. Thank you!