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Outside Cable hanging off side of house and connectivity has been disrupted

New Poster

Outside Cable hanging off side of house and connectivity has been disrupted

Outside Cable is nearly touching the ground and has been whipping against the side of the house during high winds. Cable connectivity is shoddy as a result. Please reattach cable and check/replace connection components on outside of house. I am not requesting any In Home service at this time. 

 

Thank you!

Expert

Re: Outside Cable hanging off side of house and connectivity has been disrupted

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Outside Cable hanging off side of house and connectivity has been disrupted

Hi Ellymay425,  thank you for reaching out.  If you services are impacted we would need to set up an in home visit to make sure everything is within Spec. To get started could you please send me a private message with your account information (name on account, address and account number).

 

Thank you