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Outside Cable Box Door

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Outside Cable Box Door

The outside main cable box on the side of my neighbor's house will not close. She is 96 yrs old and has tried to call, but said she can't get thru to a person. She's not having any problems with TV or Internet but worried that the open door could cause issues in the future. Is there any way we can get someone from Comcast to check/fix it at their convenience next time they are in the neighborhood?

Please advise what steps if any, I can take without sitting on hold forever.