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Outage credit Texas winter storm

Johnson9
New Poster

Outage credit Texas winter storm

Outage Credit - Texas Winter Storm
Hello, I want to request credit for the days my home was out of service due to the winter storm on 2/14/21-2/17/21.

Please let me know the best way to request this.
ComcastTambrey
Official Employee

Re: Outage credit Texas winter storm

Hello, @Johnson9! Welcome to the Xfinity Forums. 

I'm so glad to hear your services are back online, I know its really been tough the past few days for many of our customers. We would love to make sure you are credited for that downtime. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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