Community Forum

Outage credit Texas winter storm

New Poster

Outage credit Texas winter storm

Outage Credit - Texas Winter Storm
Hello, I want to request credit for the days my home was out of service due to the winter storm on 2/14/21-2/17/21.

Please let me know the best way to request this.
Official Employee

Re: Outage credit Texas winter storm

Hello, @Johnson9! Welcome to the Xfinity Forums. 

I'm so glad to hear your services are back online, I know its really been tough the past few days for many of our customers. We would love to make sure you are credited for that downtime. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!