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Outage compesation

Regular Visitor

Outage compesation

Xfinity internet was outage for wholeday yesterday. My husband and I worked from home and we needed to use our mobile data and it will cost us more bill this month. Can I get compensation about internet outage?

Official Employee

Re: Outage compesation

ghdud7711, thank you for reaching out here! I'm sorry to hear about the interruption that you had, but I'd love to have the opportunity to help out! Please send us a PM with your first/last name to get started. 

To send us a Private Message, please click “Comcast_Support” and click “Send a message.”


I am an Official Comcast Employee.
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Regular Visitor

Re: Outage compesation

Thank you for reply. I clicked 

 

Regular Visitor

Re: Outage compesation

After I replied to your mesage, I can see send message menu.

I've just sent you PM.

 

Official Employee

Re: Outage compesation

Got it, thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!