VMik, welcome to our community! I understand the importance of having reliable internet, and we wouldn't want you to be billed for something you can't use! Let's take a look at the account together to review this further. Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
VMik, thank you for reaching out! I'm glad I was able to assist with the account. Please don't hesitate to reach out again if you need any additional assistance!