Community Forum

Outage Refund

Frequent Visitor

Outage Refund

Understood there was a major rain and wind storm in Southern NH last night and early AM this morning.  Recording at 5 Am stated service should be restored by 9:30.  (I ahve the recording for proof) The update to 5:30 PM. Now 8:30.  What amount of refund is Comcast providing for a day of service I did not get but will be billed for?  And please don't use the "we only refund if outage is over 24 hours" corporate boiler plate excuse.

 

Administrator

Re: Outage Refund

@wildwombat,

 

We apologize for the inconveince of that loss of service that you experienced. Currently you pay $6.69 for all of your services (including taxes and fees per day. Typically when all your services are down for a day we give you that daily rate credit ($6.69). However, I am happy to offer you a $20.00 courtesy credit for the loss of all of your services for that one day. 

 

I have already added that $20.00 credit to your account. You can see that reflected on your next months billing statement or within 24/48 hours if you pull up your online account.

 

Please let us know if there is anything else we can do to help. 

 

Frequent Visitor

Re: Outage Refund

Thank you Jessie for your consideration for a long time Comcast customer; appreciate it.

New Poster

Re: Outage Refund

We have had intermittent service in all services. Voice , tv ., and internet.. please issue a refund.
Official Employee

Re: Outage Refund

Hello joeldjensen. I can assist in getting your services repaired, and once fixed, we can look toward issuing a credit adjustment. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.