Community Forum

Outage Credit

haseebJ
New Poster

Outage Credit

Hello,

I am told Xfinity is provding credit due to outages in areas where the weather caused outages for days. I read some forums in the community and followed protocal in contacting customer sevice reps but it seems there is not a easy way to contact them, I don't see a private message link once I click the person's name.

 

Please assist

ComcastChe
Official Employee

Re: Outage Credit

Welcome to the Xfinity Forum, @haseebJ! Thank you for contacting our team to get help with a billing credit due to the power outage caused by the weather. I would be more than happy to help! I've replied to your private message and look forward to chatting with you soon. 


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