@rsmith77509, Thanks for taking the time to reach out to us regarding your service issues. I am so sorry to hear that you were impacted by the horrible weather and power issues in Houston. I know how frustrating and impactful any service issues can be. I would love to review the account for credit for the time that the services were impacted. Can you please reach out through private message (find out how to do so with this link https://comca.st/3dnll3P) with your first and last name, name on the account if different and service address?