Community Forum

Outage 34269

New Poster

Outage 34269

Is there an outage in lake suzy

Silver Problem Solver

Re: Outage 34269


wrote:

Is there an outage in lake suzy


Your My Account page will say if there is an outage in your area.

https://customer.xfinity.com/#/?CMP=ILC_myaccount_myxfinity_au


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Expert

Re: Outage 34269

Adding to @RobertWy's excellent advice:

 

If you have alternative internet access you can check for outages here: https://www.xfinity.com/support/status/

 

View Outage Information with XFINITY My Account App

Download the XFINITY My Account app for Apple devices from iTunes
Download the XFINITY My Account app for Android devices from Google Play

 

    1. Log in to the XFINITY My Account app.
    1. If an outage has been detected, the app will display a message as soon as you log in.
      On the app's screen, a message reads "TV Outage Reported, Estimated resolution time: 5 PM."
       

 

    1. Tap the outage information to check the area again or to learn more.
      The screen offers the option to choose Refresh Status or Outage Details.

      The Outage Details screen says "Internet Outage: We should have this fixed by 5pm today."

      The Outage Details screen describes two Internet outages that are going on simultaneously and provides an estimated time of repair for each outage.

View Local Outage Information on XFINITY.com


    1. Access My Account online from a mobile device.
    1. Tap Connection Status.
    1. Sign in.
    1. Your device will display information about your connection status.
If you've registered your mobile phone number to receive text alerts, you can also text OUT to 266278 (COMCST).

 

 

I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.