Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
Hello Wildred5273. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with reviewing your location, and alerting our local Tech Ops team to the cable connection needed for your service to be installed. To get started, please send me a private message and include your full name and complete home address so I can assist you.